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Shipping and Returns

TOP BRANDS FOR LESS SHIPPING AND RETURNS PAGE

EVERYTHING YOU NEED TO KNOW ABOUT SHIPPING

WORLDWIDE FREE SHIPPING ON ORDERS OVER $120

TopBrandsForLess.com is proud to be able to ship virtually anywhere in the world with New Zealand Post's Economy Courier service. All orders over US$120.00 are shipped for free, worldwide. Orders under US$120.00 are shipped at a very reasonable rate. A major part of buying online is the convenience of getting products quickly - and that is extremely important to us. We actively work to improve our shipping, and we don't consider the job done until our customers have their orders in hand, on time and in excellent condition.

HOW IS SHIPPING CALCULATED?

  1. Add the products you would like in the quanities you desire and go to the shopping cart.
  2. Enter your zip code / post code
  3. Press Recalculate.
This will calculate the cost of shipping based on your delivery location.

WHAT IS MY ORDER IS BULK OR OVERSIZED?

At this stage we still offer FREE shipping on these items. Got questions about freight, shipping and delivery? Email us on sales@topbrandsforless.com or call us on +0064 3 747 4120 (NZST)

WHAT CURRENCY DOES THIS WEBSITE BILL IN

The website bills in US Dollars. All other currencies are shown for comparative purposes only.

DISPATCH TIME-FRAME

We can generally ship orders within 24 hours of receiving them, Monday to Friday. With the exception of items that have a lead time or are out of stock, an order will typically be shipped the same day if the order is received before 2:00pm New Zealand time, or the following day for orders received after 2:00pm.  Weekend orders are processed on Monday morning and get on the afternoon courier (so it pays to allow an extra 2 days). Orders made on a public holiday are processed in the morning of the next business day and get on the afternoon courier (so it pays to allow an extra 2 days).

DELIVERY TIME-FRAME

Delivery time averages between 4 and 7 business days internationally. During busy times like the end-of-year Christmas period, delivery can sometimes take around 5 to 10 business days. If there is some reason why we can't dispatch your order immediately, or we expect delays in the international freight system, we will get in touch with you and discuss how we can proceed. Our record so far for fastest order shipped is approximately 42 hours, from being dispatched in the South Island of New Zealand, to delivery outside of New York, NY, USA. Got Questions About Shipping and Delivery? Email sales@topbrandsforless.com



We try to get orders out the same day where possible. We find orders usually arrive in the time frames below, please note these times are not set in stone and depend on freight companies.

  • New Zealand 1-3 business days
  • Australia 2-7 business days
  • United States 6-14 business days
  • Rest of the World 7 -21 business days

CONFIRMATION E-MAILS

Upon placing your order, you will receive an automatic e-mail to confirm your purchase. Once your order has been packed and shipping is booked, you'll receive an shipping confirmation e-mail complete with estimated delivery time-frame and tracking details.

WHO WILL IT BE SHIPPED WITH

All orders come with New Zealand Post's tracking system by default, and will normally also be tracked by the end-delivery service in your country, to whom NZ Post will forward your order. For the US, this is the United States Postal Service. For all other countries, you can check to see who will likely handle delivery of your order by browsing post code delivery details here.

Here is a video from New Zealand post explaining their global delivery network.

WHY YOU SHOULD REGISTER AS A CUSTOMER


When you register as a customer, you have the ability to track your orders progress in our website. As we update the status of the order you will see it live.

LOST ORDERS.

Freight does go missing occasionally - that's one aspect of international shipping that will never be perfect. But since adopting NZ Post's International Courier service, we've proudly been able to maintain an excellent success rate. Orders lost in transit, damaged, misdirected etc., make up around 0.2% of our total shipping volume. Normally these events happen due to the end-delivery company not being able to find a signatory. When these situations arise, we're super quick to correct the situation. We'll dispatch a new package to you as quick as possible, or offer a refund - we even handle all correspondence with the company responsible for delivery. No paperwork, no fuss.

RETURNS, EXCHANGES, INCORRECT ITEMS

We happily accept returns. If you decide you'd like to return a product you've ordered, simply get in contact with us via the contact information below. Return shipping costs are the responsibility of the customer for general returns - we'll provide you with a return address, all you need to do is send it back via the shipping method of your choice. Upon receipt of the returned goods, we'll happily refund your money or exchange the product for one of your choosing, of commensurate value.

If we send you a product that isn't what you ordered, or arrives in a damaged or faulty condition, we'll gladly arrange return shipping for that product at our cost, and send out the correct items, at no additional cost, as quickly as possible.

In any event where a refund is due, we can only process a refund to the same card that was originally used to make the purchase.


CONTACT

We love speaking to our customers. If you need to get in touch with us for any reason, please don't hesitate to use any of the methods below: Please note we are based in New Zealand so our replies will be during New Zealand Business Hours (here is a time converter)

Debbie  - Customer Service Manager
Shop:      +0064 3 7411399
E-Mail:    sales@topbrandsforless.co.nz
Skype:    sydenham pharmacy

Address:    Top Brands for Less c/o - THE COLOMBO MALL, 359, Sydenham, Christchurch, New Zealand, 9024

Prices are Inclusive of GST (sales Tax).

Prices are Inclusive of GST (sales Tax).

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ORDERS DISPATCHED FROM: TOP BRANDS FOR LESS C/O - SYDENHAM PHARMACY THE COLOMOBO MALL, COLOMBO ST, CHRISTCHURCH, NEW ZEALAND, 8023.
BUSINESS HOURS: MONDAY - FRIDAY: 9:00AM - 5:00PM (NEW ZEALAND STANDARD TIME).